HGO Privacy Policy

(Good Products Group – E-commerce Platform)

At HGO (Good Products Group), we value your trust. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform (“HGO,” “we,” “us,” or “our”). By accessing or using our services, you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping address, identification documents (for sellers), and payment details.

• Account Information: Login details, order history, preferences, and saved items.

• Transaction Data: Purchase history, payments, refunds, and seller payouts.

• Technical Information: Device details, browser type, IP address, and cookies to improve user experience.

• Communication Data: Emails, chats, reviews, and feedback shared with us or other users on the platform.

2. How We Use Your Information

We use your information to:

• Process orders, payments, and deliveries.

• Verify seller accounts and enable secure transactions.

• Provide customer support and resolve disputes.

• Personalize your shopping experience with recommendations and promotions.

• Improve platform performance, security, and usability.

• Comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell your personal data. However, we may share information with:

• Service Providers: Payment processors, logistics partners, IT support, and marketing services.

• Sellers & Buyers: To complete orders and facilitate communication.

• Regulators & Legal Authorities: Where required by law or to prevent fraud, theft, or misuse.

4. Cookies & Tracking

• HGO uses cookies and similar technologies to improve your browsing experience, remember your preferences, and provide personalized content.

• You can manage or disable cookies through your browser settings, but some features may not work properly without them.

5. Data Security

• We use encryption, firewalls, and access controls to protect your information.

• Only authorized staff and service providers can access personal data.

• While we take strong precautions, no online platform can guarantee 100% security.

6. Data Retention

• We retain your data only as long as necessary for transactions, legal compliance, or platform improvement.

• You may request account deletion, after which we will securely erase or anonymize your personal data, except where retention is legally required.

7. Your Rights

As an HGO user, you have the right to:

• Access the personal data we hold about you.

• Request corrections or updates to your information.

• Request deletion of your account and associated data.

• Opt out of marketing communications at any time.

8. Children’s Privacy

HGO does not knowingly collect personal data from individuals under 18 years of age. Sellers and buyers must be legally eligible to use the platform.

9. Policy Updates

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or platform notifications. Continued use of HGO after updates constitutes acceptance of the revised policy.